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Delivery Information

Delivery Information

 

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. 

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. 

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. 

The Suspension Guru will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. 

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and The Suspension Guru shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, there may be an extra cost applicable for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to The Suspension Guru. All returned orders to The Suspension Guru will be refunded via the method of payment; you will incur a £9.99 charge for the attempted deliveries.

 

Scottish Highlands

If you require deliveries to the any of the following postcodes, then please note that an additional charge will apply due to the limitations of delivery given the location. This will be confirmed to you prior to shipping taking place.

 

AB31 AB32 AB33 AB34 AB35 AB36 AB37 AB38 

AB41 AB42 AB43 AB44 AB45 

AB51 AB52 AB53 AB54 AB55 AB56

FK19 FK20 FK21

HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9

IV1 IV2 IV3 IV4 IV5 IV6 IV7 IV8 IV9 

IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 

IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 

IV30 IV31 IV32 IV36 

IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 

IV51 IV52 IV53 IV54 IV55 IV56 

IV63

KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 

KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17

PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 

PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 

PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49

PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69

PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78

PH1 PH5 PH6 PH7 PH8 PH9

PH10 PH15 PH16 PH17 PH18 PH19 

PH20 PH21 PH22 PH23 PH24 PH25 PH26 

PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 

PH40 PH41 PH42 PH43 PH44 PH49 

PH50

ZE1 ZE2 ZE3

Postage 
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. 

Force Majeure
The Suspension Guru shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns 
If you need to return a product purchased from The Suspension Guru then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. 

The goods should also be returned with their original box, packing and accessories. 

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days. 

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. 

Please post returns to the following address:
The Suspension Guru

Unit 6, Bay 4, Portersfield Industrial Estate

Stourdale Road

Cradley Heath

West Midlands

B64 7BG

This returns policy does not affect your legal rights.

Cancellation of Orders 
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the The Suspension Guru website, or by phoning us on 01384 411218